Frequently asked questions
Can I pay the loan early?
You can pay off your loan at any time before the due date, you would not be charged an early payment fee or any other fee if you want to settle your loan early. You can visit our website - loan repayments section to understand where to make payments.
Please kindly note that upon settling your loan, retain your receipts with you. You may need to send a copy of this receipt to our WhatsApp number stated in our website
I applied for a loan but didn't receive the SMS confirmation code?
Who are we?
OnCredit (Private) Limited is a company duly registered under the laws of Sri Lanka with company registration number PV00232746. We are a company focusing on uplifting the Sri Lankan community through providing them a convenient platform in giving them easy access to financial services.
How do I know how much to pay?
Your payment details along with due dates are listed on the agreement sent to you via sms/email. You can also visit our website and log in to your personal portal to understand details of your current active loan. In case you are still unable to find out how much to pay, you can call one of our customer service agents on our general line or inquire about it when you get a call from our collection agents.
How do I know the minimum payment amount?
You can speak to one of our representatives to help you to find out the minimum amount
In which regions does the company provide services?
OnCredit is open to all Sri Lankan’s island-wide regardless of their regions.
How much is the fee for my loan?
You will be charged a service fee per day when you obtain a loan from us according to the repayment date selected. There will be no additional fees incurred if you pay on or before the due date. All fees will be clearly display to you before you take a loan from us.
If my loan is approved, how will I receive the information?
Once your loan is approved, you will receive our decision via an SMS or Email, or sometimes both mediums. You also receive a call before the approval by our in house verification team that would assess and verify the information provided during the application process.
Other conditions to apply for a loan?
Apart from the basic eligibility listed above, you need to have a valid national identification document to apply for a loan. You may be asked to provide these details during the application process and will be required to upload two pictures (front & back) of your national identification document.
Ways I can pay off the loan?
When is my loan due?
What happens when I pay late?
Can I get another loan?
Am I eligible for a loan?
- A citizen of Sri Lanka
- Residing in Sri Lanka
- Between the ages of 20 to 55 years old
- Currently employed or generating a steady income
I have not received money yet
How long does it take to receive the money from the loan application?
Will I be able to get a higher amount than my first loan?
Yes, generally if you maintain a good credit score with us, you will be offered a higher loan amount than the first loan. To maintain a good credit rating, you need to make sure you repay your loan on time on or before the due date.
The more loans you take and settle on time, the more money will be offered to you.